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Healthcare Services Group, Inc.

April Monthly Standard Enrollments

See below for important updates regarding the HCSG training process and platform. The BAG App Sync is updated.

Enrollments are assigned based on job title requirements and are due by 4/30.

Click here to view the April 2025 Assignment Grid

Thank you to the 958 Account Managers who completed the Line Staff Training Survey. Your feedback is valuable in shaping the direction of our training moving forward.

Special Enrollments, Reminders, and Announcements

  • An ePay – TLM Plus Update video will be assigned and due April 20, as new user interface updates are going live this month.  
  • CommuniCare Facilities received an important Proper Employee Conduct course that was due within 7 days of enrollment. If you work in a CommuniCare facility and have not received this enrollment, please email the Training Mailbox.

NEW Course Formats Coming Soon

  • As we continue our optimization project to reduce training times, the Training Team is introducing new course styles to help get learners in and out of courses as quickly as possible. Your enrolled courses list will now sort the most recently assigned training to the top of your list by default.
  • The first of these new styles contains a pre-test functionality. This game show-skinned course will allow users to complete an assessment filled with critical questions at the beginning, allowing them to “test out” for quicker completion. This assessment will be topic-based, so topics aced in the pre-test will be able to be skipped! Stay tuned for more updates.

Quick Tips

Learning path enrollees — Click the ‘learning path’ tab in your dashboard to see the full list of courses that will be assigned to you. Each course is assigned one at a time as you progress through the pathway.
LearnUpon accounts for new hires are usually available 1–2 days after the employee’s profile appears on the HUB.
The B.A.G. (Building at a Glance) App syncs daily from 6am – 7:15am EST . Please refrain from pulling reports during this time period.
REMEMBER: If more than one LearnUpon user is sharing the same computer, please log out of the previous user’s account and log in before starting your own training. LearnUpon accounts are linked to each employee’s personal EEID.
If you have general inquiries about CDM, other credentials, or need to request exam retakes please contact Credentials@hcsgcorp.com.
If you’d like to read an audio transcript of a course, look in the upper-right corner of a module and click the ‘Transcript’ dropdown.